Privacy policy
Effective
This policy explains what personal data DialTrack collects through this website and the DialTrack app, why we collect it, and the choices you have. It is written with India's Digital Personal Data Protection Act, 2023 in mind.
Before you publish: replace the highlighted parts with your registered business details, and have the policy reviewed by a lawyer.
Who we are
DialTrack is operated by [Legal business name], [Registered address]. You can contact us on WhatsApp at +91 90031 98397 or by email at [privacy email].
Information we collect on this website
- Trial requests: your name, business name, mobile number and the plan you choose, when you submit the trial form.
- WhatsApp messages: anything you send us on WhatsApp, which is handled under WhatsApp's own terms.
- Campaign source: if you arrive from one of our ads or links, the campaign name attached to that link.
- Analytics: only if you accept cookies, Google Analytics records pages visited, device type and approximate location. We ask Google to anonymise IP addresses.
- Settings on your device: your light or dark mode choice and your cookie choice are stored in your own browser.
Lead data inside the DialTrack app
Businesses that use DialTrack upload their own leads and call records. That business decides what data is uploaded and why, and we process it only to provide the service to them. Each business's data is kept separate from every other business. If you are a lead contacted by one of our customers, please contact that business first; we will help them respond to your request.
How we use information
- To set up and support your trial and account.
- To reply to your questions and send service messages.
- To understand which pages and campaigns are useful, if you accepted analytics.
- To keep the service secure and meet legal obligations.
We do not sell personal data and we do not use it for third-party advertising.
Who we share it with
Only with service providers that help us run DialTrack, such as website and database hosting, form handling, analytics (Google) and messaging (WhatsApp). They may only use the data to provide their service to us. We may also disclose data if the law requires it.
How long we keep it
Trial requests are kept for up to [12 months] unless you become a customer. Customer data is kept while the account is active and deleted within [90 days] of the account closing, unless the law requires us to keep it longer.
Your rights
You can ask us to show you the personal data we hold about you, correct it, delete it, or stop using it. You can withdraw consent for analytics at any time by clearing this site's data in your browser and choosing Decline. To make a request or raise a concern, contact our grievance officer, [Name], at [privacy email]. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Security
We use encrypted connections, encrypted passwords and role-based access so callers see only their own leads. No system is perfectly secure, and we will inform affected users and the authorities of a personal data breach as the law requires.
Children
DialTrack is a business tool and is not meant for anyone under 18.
Changes to this policy
If we change this policy, we will update the effective date above and, for important changes, tell customers in advance.